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Appointment Scheduling
- Why more business owners are hiring a virtual assistant
- 3 ways outsourcing your appointment scheduling can help your business
- Three reasons why your HVAC company needs call answering
- How outsourcing allows you to take a break without decreasing productivity
- Top customer complaints for medical clinics blame customer service
- How you can support your customers over the holidays
- 5 ways a call centre can help your medical clinic
- What happens when your clinic misses a call?
- How a call centre can help your furnace company this fall
- Call Centre solutions for medical services, including contact tracing
- Call centre services can fill the gaps of post-pandemic staff shortages
- Tools for getting your business through the pandemic
- Scheduling appointments for customer visits during COVID-19
Call Answering
- How a call centre can help with the holiday rush
- Why do people hate waiting on hold?
- Live Agent vs. Automated Phone System
- Is human customer service still essential?
- Why we customize call answering services based on your industry
- Reasons to use an inbound call centre
- Do customers still want human customer support?
- Use a call centre during your summer vacation
- How a call centre can improve emergency response
- 5 reasons you should switch to 24-hour customer service
- A call centre can help home services companies with emergency response
- What is an information hotline?
- Free up your time with professional call answering services
- When should a small business outsource to a call answering service?
- How call answering services improve customer retention
- Why you should use a call answering service while on vacation
- Why your business needs a customer support line
- How outsourcing will improve customer service
- Kamloops Call Centre opens to offer social media and call answering services
- 3 ways a call answering service builds customer loyalty
- Tips for building an emergency response plan
- The benefits of offering 24-hour customer support
- Southern Chiefs’ Organization launches a 24-hour Mobile Crisis Response Team program
- Why your municipality needs a Community Information Line
- How can 24/7 call answering help in an emergency?
- Managing inbound calls for long-term care facilities
- How furnace companies can manage the seasonal influx of calls
- Call answering services help businesses adjust to the ‘new normal’
- When call volume isn’t manageable, a call centre can help
- What’s the difference between an answering service and a virtual assistant?
- Call answering services solve increased call volume challenges
- How to choose a call centre to help your business through COVID-19
- How virtual assistant services help medical clinics
- Why your healthcare clinic needs call centre appointment scheduling
- Why Your HVAC Company Needs After-Hours Call Answering
- How Healthcare Organizations Benefit From Call Centre Services
Call Centre Services
- Protecting lone workers this holiday season
- CommAlert wins two awards at the CAM-X Conference for the second year in a row
- Factors to consider when hiring a crisis communications call centre
- Live Chat vs. Chatbots for online customer support?
- Crisis communication update line for First Nations communities
- Using a safety call centre for your lone worker monitoring
- What is a ‘panic button’ for lone workers?
- Assembly of Manitoba Chiefs and The CommAlert Group work together
- Lone Worker Safety FAQs
- Tips for managing a remote workforce
Careers
- Amtelco will supply software licensing to IndTech graduates
- Now Hiring: Bookkeeper
CommAlert CSR
- Community Champion – Daryl Kootenay
Community Champions
Community Update Line
Contact Tracing
Covid Continuity
- How you can support local businesses with and without spending money
- If you live in the Edmonton area, check out Wow! Factor Desserts
- COVID Continuity Champion: Ted Kouri
- COVID Continuity Champion: Jennifer Metituk
- COVID Continuity Champion: Shay Bachelet
- COVID Continuity Champion: Lester Yearwood
- COVID Continuity Champion: Mike Bacchus
- COVID Continuity Champion: Travis Blake
- 24-hour line supports funding applications for First Nations citizens who live off-reserve in Manitoba
- COVID-19 Response: A message from the President of The CommAlert Group
- Beaver First Nation initiates a 24-hour Update Line
Crisis Communications
- How planning for the worst can keep lone workers safe
Customer Support Line
Emergency Alerts
- Does your business use emergency alerts?
- 6 Ways municipal governments use a mass notification system
- Why mass notification systems are vital to emergency preparedness
- How a personal safety alarm can help lone workers
- Emergency alerts improve workplace safety
- Does my business need an emergency alert system?
- Why your business needs a lone worker policy
Emergency Communications
- Lone worker monitoring improves home care worker safety
- How to ensure a safe work environment for your employees
- How municipalities can use lone worker monitoring
- Why check-ins are vital for lone workers
- Create a risk management plan to keep lone workers safe
- How Journey Management keeps you safe on the road
- Tips for staying safe when you’re a lone worker
- Who exactly is a ‘lone worker’?
- Why human connection is important for lone worker safety
- Indigenous business serving our local communities and making a difference
Emergency Tech
- The importance of lone worker monitoring for drivers
- Work Alone Safety in Canada: Comparing Provincial Regulations
- How a call centre can assist in an emergency
- Why lone worker monitoring is so important
Indigenous Business
- Art for Healing brings indigenous art to indigenous people
- The Canadian Call Management Association supports IndTech
- A new program at Norquest College will provide technical training to Indigenous students
- How can we increase the impact of the Indigenous economy?
- CommAlert is expanding services in Winnipeg, Manitoba
- Indigenous Made
Lone Worker Safety
- How outsourcing lone worker monitoring can boost productivity
- Work alone monitoring keeps healthcare workers safe
- Keeping long-haul drivers safe
- Work alone safety with CommAlert Portal
- 5 lone worker safety tips
- Lone worker safety tips for seasonal workers
- What risks do lone workers face?
- Why your drivers need journey management
- What can I do in an unsafe work environment?
- Are you safe at your job?
- How technology can improve lone worker safety
- Why are lone workers at risk?
- Duty of Care responsibilities for lone workers
- How lone worker safety check-ins keep workers safe
- Winter Safety Tips for Lone Workers
- Understanding Lone Worker Legislation in Canada
- Work alone monitoring protects Canada’s agriculture workers
- Why HVAC technicians need lone worker monitoring
- Do volunteers need work alone monitoring?
- Managing Safety for a Remote Workforce
- How to create a lone worker check-in procedure
Mass Notifications
- 5 examples of non-emergency alerts
News
- Learning about land acknowledgements is an act of reconciliation
- RUNWITHIT Synthetics pays it forward
- The CommAlert Group wins the 2023 Award of Excellence at the CAM-X Convention
- CommAlert proudly sponsors athletes at the North American Indigenous Games
- CommAlert’s Tim Carwell joins a NAIT Program Advisory Council
- CommAlert’s Tim Carwell joins The A100
- Tim Carwell is a 2-times ASTech Awards Finalist
- Tim Carwell joins the Strathcona Country Community Hospital Foundation Board of Directors
- The Goodwill Project on the news
- CommAlert is giving away our office to a deserving business!
- How you can show support as an Indigenous ally
- ThresholdImpact Venture Mentoring Service empowers local entrepreneurs
- CommAlert’s Tim Carwell to receive Mayor’s Award, Strathcona County Awards of Excellence
- Five Working Alone Situations That May Put Employees at Risk
Reconciliation365
- The Goodwill Project: Free office space for local entreprenuers and startups!
- CommAlert kickstarts its Corporate Social Responsibility division to boost Indigenous opportunities.
Roster Management
Social Media
- Why small business owners should outsource their social media marketing
- Why social media response times matter
Social Media Marketing
- Tips for providing great customer service over social media
- The importance of quick response on social media
The Goodwill Project
- CommAlert extends the Goodwill Project, offering free office space this summer
- 5 local charities to support this holiday season
- The Goodwill Project Finale
- The Goodwill Project Finalist: HRing
- The Goodwill Project finalist: ASPECC
- The Goodwill Project finalist: Tamaca Therapy Services
- The Goodwill Project finalist: hiregood
Uncategorized
- National Day for Truth and Reconciliation – Introducing Indigenous Centres of Excellence
- Office space offered to budding entrepreneurs – Sherwood Park News
- The Goodwill Project finalist: RUNWITHIT
- The CommAlert Group recognizes the National Day for Truth and Reconciliation as a paid holiday
- Employee Promotion Announcement
Virtual Assistant
Work Alone