Why your drivers need journey management

Journey management offers services and benefits similar to lone worker safety procedures. However, with journey management, you monitor your employees on the road, often travelling to remote locations as part of their job. There are laws in place to protect the safety of lone drivers, just as there are laws in place to protect lone workers.

The CommAlert Group offers journey management and lone worker safety services. Keep reading to learn what you can expect from our journey management protocols and why it’s essential for solo drivers. If you are a self-employed delivery driver or ride service provider, this information is for you, too.

The process of journey management

We begin by devising an emergency safety plan together. We’ll tailor this plan to the specific needs of your business and your lone drivers.

Next, at the start of every journey, drivers will check in with our call centre agents. Your driver will report where they are (point A) and where they plan to travel to (point B). They’ll also give us an estimation of how long they think it will take for them to arrive at their destination. You may also instruct your driver to check in with us between points A and B for longer trips.

Alternatively, drivers who make multiple trips to various destinations a day might choose to check in during certain intervals of the day.

If your driver does not check in when they’re supposed to or does not check in when they reach their destination, we will give them a call. This call is the initial action step in our journey management procedure. From there, we will follow all emergency procedures outlined in your plan. For example, the call-out procedure often includes calling down a list of contacts you provide to track your lone driver down. Once found, we will always contact them in person to ensure they’re okay. If we don’t get in touch with them, we follow your pre-determined emergency response procedures.

We often combine journey management services with lone worker monitoring to ensure lone worker safety and support your business.

Why it’s important

Many career drivers who work alone will need journey management and lone worker support. For example, transport drivers and delivery services often require this service. Uber drivers and other driving services can also benefit from journey management procedures.

Unfortunately, many safety hazards exist for employees who travel for their jobs. These include driver fatigue, extreme weather and dangerous road conditions, motor vehicle accidents, breakdowns, or even wildlife accidents. Sometimes, crime can be an issue for lone drivers.

Make sure your drivers are supported and safe, and cover your employees and business with journey management.

Call The CommAlert Group today and see how we can help!