CommAlert call centre employees at desks

Crisis Communications

Amid the COVID-19 pandemic, many people and businesses are greatly impacted. The threat of the virus and growing uncertainty is forcing businesses and organizations to reassess their contingency plans and emergency communication strategies. Some are forced with closures and mass layoffs of workers. Customers, employees and community members need to be kept safe and informed.

The CommAlert Group can help. As emergency communication specialists, we can help you keep the flow of communication going with those who count on you for information and to-the-minute updates. We work 24/7 and can offer management of your inbound calls and instant messaging, appointment scheduling and cancelations and provide mass notification via text, email, and social media.

If you need help with your communications during this crisis, ask how we can help. Learn more about emergency communications and safety and tracking services. 

If you need advice during this crisis, please visit CovidContinuity for Free downloads of many different  types of resources to support your business 

If you need communications support during this crisis please schedule a FREE consultation with emergency preparedness and business continuity professionals below.

Book A Consultation

We work to develop a plan that fits the needs of you and your employees

Our highly and continuously trained technicians, tested and proven systems and advanced tools allow us to best accommodate your specific needs.

We want to help take a load off of you and your team, so you can focus on your organizations core competency knowing that your customers and community members are taken care of and receiving the communication they need.

Our Core Services

  • Emergency Communication
    Emergency Illustration

    Our Emergency Communication Centre operates 24 hours a day, 365 days a year. We are passionate and committed to keeping people safe and provide effective communication in emergency situations. CommAlert offers a comprehensive range of emergency communication services including:

    • Community and Lone Worker Monitoring
    • Emergency Call Answering
    • On-site Emergency Response Team
    • State-of-the-art Emergency Alert Systems
    Learn More
  • Safety and Tracking
    Safety Illustration

    We offer lone worker safety solutions, protecting your employees 24 hours a day. These services benefit your employees who are travelling.

    • Community and Lone Worker Monitoring
    • Roster Management
    • Asset Tracking
    • Journey and Fatigue Management
    Learn More
  • Call Answering
    Call Answering Illustration

    For businesses of any size or in any industry, we offer a call answering service and call centre solutions that can help you manage your inbound calls. We ensure your customers are getting the attention they deserve, that no calls or sales are missed and that both non-emergency and emergency calls are responded to appropriately and as soon as possible. Our services include:

    • Mass Notification System
    • Appointment Scheduling
    • Call Dispatch and Messaging
    • Live Chat Support
    Learn More

Providing call centre solutions to any location in the world

Our primary communication and data centres are located in Edmonton and we have cold sites in Calgary and Saskatoon that can be activated at a moments notice. Our backup service is located in Kingston, Ontario. This gives us the ability to provide call centre solutions and complete emergency communications services to any location in the world. We currently serve clients throughout Canada, the U.S. and overseas. We look forward to serving you too and to becoming a part of your communications and emergency response team.

Contact Us Today
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