A managed, all-in-one crisis communications centre
During a crisis, fast response to phone and email inquiries can help keep your employees or community members safe and informed. The CommAlert Group runs a professional call centre that operates 24 hours a day, 7 days a week, 365 days a year.
We provide 24/7 crisis communications call answering services. We can provide this service through our call centre or work virtually with your staff or volunteers if you want your crisis communications triage on-site. We provide comprehensive lone worker monitoring services, as well as emergency alerts through mass notification systems.
If you’re worried about providing fast and accurate information to your stakeholders, employees, and community members – or are worried about your community’s safety because calls are missed – our 24/7 call centre services can help.
Designed with your community’s safety in mind
We believe that crisis communications work best when they are tailored to meet the needs of the specific community. That is why we work alongside community leaders to ensure their inbound and outbound emergency communications are aligned with the culture and needs of that community. Whether it’s training volunteers to operate a 24/7 crisis update line, or providing specific inbound outbound services through our call centre, your community’s safety is always our first priority.
Virtual Triage Suite
The CommAlert Group can manage your crisis communications triage from our call centre, 24 hours a day.
Lone Worker Suite
Comprehensive lone worker monitoring will ensure your employees who work alone are safe.
Emergency Alerting Suite
Our 24-hour live dispatchers can send emergency alerts according to your emergency communications response plan.
Inbound & Outbound Safety Suite
Our highly trained dispatchers are ready to take calls 24/7, and dispatch messages and alerts.
Receive comprehensive crisis communications services, in one effective package.
Complete Care for First Nations Communities
Receive comprehensive crisis communication services, tailored to meet the needs of your First Nations community.