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Are you looking to bundle inbound and outbound services? We’ve got you covered with CommAlert’s Complete Care.

What is Virtual Triage?

A virtual triage is like a hotline or virtual reception centre for stakeholders, employees, and community members. During a time of crisis, people need accurate information quickly, to reduce stress and ensure they are following the right safety instructions. The CommAlert Group can provide up to 24x7x365 live operator support for non-urgent and urgent calls. Providing answers to questions, relaying information, and dispatching assistance when required can all be part of a crisis communications triage. 

If the situation is escalated and additional emergency communications are required, high alert minute fees can apply. This includes initiating a call-out procedure and dispatching emergency alerts through a mass notification system. 

Community-led Crisis Communications Triage

For some communities, it might be more effective to have a communications triage on-site. Local knowledge and a sense of community can put a caller at ease when calling a crisis update line. In this case, The CommAlert Group offers virtual training to communities that can man the on-site update line with their own staff or volunteers. Our live agents are available to provide support and instructions to your on-site operators, 24 hours a day.