Complete Care Suite Pricing
Crisis Communications Management as a Service (CCMaaS)
$1.85 per escalation/minute
$0.85 per incident/user
$1.65 per escalation/minute
$0.65 per incident/user
$1.50 per escalation/minute
$0.55 per incident/user
$1.35 per escalation/minute
$0.40 per incident/user
Download & Compare Features
Protect your community and employees with our comprehensive, Complete Care Suite.
With The CommAlert’s Complete Care Suite, you get a robust crisis communications plan that includes the best of all our emergency communications services. Our live operators and dispatchers will be available to manage inbound and outbound communications 24/7. Highly-trained operators will take calls and deliver accurate, timely information and instructions to your community members, stakeholders, and employees. We will dispatch your emergency alerts according to your customized mass notification system, initiate emergency call-out procedures, and dispatch assistance if and when it’s required. If you have employees that require lone worker monitoring and check-ins, that is available to you as part of our Complete Care Suite.
A virtual triage is like a 24-hour hotline for stakeholders, employees, and community members. During a time of crisis, people need accurate information quickly, to reduce stress and ensure they are following the right safety instructions. The CommAlert Group provides 24-hour live operators for non-urgent and urgent calls. Providing answers to questions, relaying information, and dispatching assistance when required can all be part of a crisis communications triage.
Community-led Crisis Communications Triage
For some communities, it might be more effective to have a communications triage on-site. In this case, The CommAlert Group offers virtual training to community members that can man the on-site update line. Our live agents are available to provide support and instructions to your update line staff or volunteers, 24 hours a day.
Using state-of-the-art mass notification technology, we can initiate a mass notification system and send emergency alerts via text message, telephone call, email, and other channels. Mass notifications are part of the communications portion of your emergency or crisis response plan. These emergency alerts can provide information and critical instructions to help keep people safe during a crisis or emergency situation.
Lone Worker Monitoring
Our lone worker monitoring solutions are customized to your organization’s and worker’s specific needs. People like nurses, home care professionals, oilfield personnel, construction personnel, and utility workers need regular communication and safety monitoring to ensure they’re safe on the job. If a worker misses a check-in, your emergency call-out procedure will be initiated to ensure they are safe and getting the help they need.
Inbound and Outbound Safety
If mass notifications go out, that means inbound calls will come in as a response. If you don’t have the capacity to professionally and effectively respond to those calls during big emergency events, we can help. Utilizing inbound and outbound communications as a service, businesses and municipalities will have a dedicated resource assigned to them during critical periods. Setting this up allows us to provide timely information to callers, deliver outbound mass notifications, or dispatch assistance as needed.
Monitoring, Reporting, and Updates
Our Complete Care Suite includes complete systems monitoring, analytics, and reporting.
Monitoring: Systems monitoring includes the systems and tools associated with year-round storage, maintenance, monitoring, and back up of our 24-hour telecommunications software and equipment.
Reporting: At the end of each month, we can provide a report containing your analytics. This report will give you insight into your inbound call statistics, and any emergency communication services that were initiated during that reporting period. It will also help us adjust the strategy to increase engagement and reach when a call-out happens.
Records and procedures updates: We will use the contact records you provide and ensure we continuously monitor for changes and updates. People on your contact database could include staff, stakeholders, government agencies, and residents that live within the predetermined emergency zone. We are constantly looking for ways to improve and make your crisis communications plan is as effective as possible. As such, we are committed to making adjustments and updating procedures to ensure the needs of your specific company or community are met.