An inbound and outbound communications centre you don’t ever have to worry about – built especially for First Nations communities
$1.85 per escalation/minute
$0.85 per incident/user
$1.65 per escalation/minute
$0.65 per incident/user
$1.50 per escalation/minute
$0.55 per incident/user
$1.35 per escalation/minute
$0.40 per incident/user
Find out more: Contact us today
As an indigenous company, we can provide a Complete Care plan tailored to meet the needs of your First Nations community
With The CommAlert’s Complete Care Suite, you get a robust crisis communications plan that includes the best of all our emergency communications services. As an indigenous company, we understand the specific needs your community might have. We are committed to ensuring your community members and elders are receiving the information and communications services they need to stay safe during a time of crisis.
A virtual triage is like a 24-hour hotline for stakeholders, employees, and community members. During a time of crisis, people need accurate information quickly, to reduce stress and ensure they are following the right safety instructions. The CommAlert Group provides 24-hour live operators for non-urgent and urgent calls. Providing answers to questions, relaying information, and dispatching assistance when required can all be part of a crisis communications triage.
Community-led Crisis Communications Triage
We recognize the importance of offering a crisis communications update line in the indigenous language of your specific community. That is why The CommAlert Group offers comprehensive training for community-led hotlines. We will train volunteers from your community, virtually, so they can operate the line and provide information and instructions to callers in their indigenous language. We understand that this is specifically important for elders, as they are often the most vulnerable in times of crisis. Our highly-trained agents will take the calls initially until your on-site crisis communications triage is established and your volunteers can start taking calls. From there, our agents are available to provide support and instructions to your update line staff or volunteers, 24 hours a day.
Using state-of-the-art mass notification technology, we can initiate a mass notification system and send emergency alerts via text message, telephone call, email, and other channels. Mass notifications are part of the communications portion of your emergency or crisis response plan. These emergency alerts can provide information and critical instructions to help keep people safe during a crisis or emergency situation.
Lone Worker Monitoring
Our lone worker monitoring solutions are customized to your organization’s and worker’s specific needs. People like nurses, home care professionals, oilfield personnel, construction personnel, and utility workers need regular communication and safety monitoring to ensure they’re safe on the job. If a worker misses a check-in, your emergency call-out procedure will be initiated to ensure they are safe and getting the help they need.
Inbound and Outbound Safety
If mass notifications go out, that means inbound calls will come in as a response. If you don’t have the capacity to professionally and effectively respond to those calls during big emergency events, we can help. Utilizing inbound and outbound communications as a service, businesses and municipalities will have a dedicated resource assigned to them during critical periods. Setting this up allows us to provide timely information to callers, deliver outbound mass notifications, or dispatch assistance as needed.
Monitoring, Reporting, and Updates
Our Complete Care Suite includes complete systems monitoring, analytics, and reporting.
Monitoring: Systems monitoring includes the systems and tools associated with year-round storage, maintenance, monitoring, and back up of our 24-hour telecommunications software and equipment.
Reporting: At the end of each month, we can provide a report containing your analytics. This report will give you insight into your inbound call statistics, and any emergency communication services that were initiated during that reporting period. It will also help us adjust the strategy to increase engagement and reach when a call-out happens.
Records and procedures updates: We will use the contact records you provide and ensure we continuously monitor for changes and updates. People on your contact database could include staff, stakeholders, government agencies, and residents that live within the predetermined emergency zone. We are constantly looking for ways to improve and make your crisis communications plan as effective as possible. As such, we are committed to making adjustments and updating procedures to ensure the needs of your specific company or community are met.
Find out more: Contact us today