Our Call Answering Service Includes Dispatch and Messaging
Our call dispatch and messaging service often works together with our other call centre solutions, like our after-hours and general call answering service. A professional live operator receives the initial call from your customer and determines if it needs to be dispatched to someone from your business to be dealt with immediately, or if a message can be taken and delivered to your business.
How can your business use call dispatch and messaging services?
This call answering service is typically used by businesses that might need to do after-hours or on-call services for their customers but can be used by any type of business at any time of day. You can have your calls directed to our call centre after-hours, forwarded after a certain number of rings or have it come to us immediately, whichever works best for your business.
One example would be an HVAC company that operates in a cold, northern climate. When a customer’s furnace stops working, it can get cold fast and become an emergency. The HVAC company will hire The CommAlert Group to take their calls, either after-hours or during the day. The operator will dispatch that call to the HVAC technician on duty, and have them connected live to the caller, or have them call the customer back to arrange the furnace service.
Contact us to receive call dispatch and messaging services or for other call centre solutions.