Never Miss a Call with 24/7 Call Centre Services

Do you wish you could answer phone and email inquiries 24 hours a day? The CommAlert Group runs a professional call centre that operates 24 hours a day, 7 days a week, 365 days a year. That means you’ll have someone representing your business after-hours, on weekends and during holidays. If you are worried that you’re missing out on business, or not providing the best customer service, when you customers can’t reach you – our 24/7 call centre services can help.

Call Overflow Services

We can set up your call answering service package to assist with high volume calls. You set the cap at how many calls your in-house staff can take in a time period, and when the call numbers exceed that, the call goes to our call centre agents.

Regular Hours Call Answering Services

This is a great option for small businesses. Hiring an employee to run reception can be a big leap financially. If you’re not there yet, have your lines patched through to our call centre. Our experienced and trained live agents will use a customized script and other resources to help you customers get the information they need. They’ll take and dispatch messages, dispatch technicians, schedule appointments and handle many other virtual reception duties.

After-Hours Call Answering

Some companies and organizations can’t risk having their phone unanswered after business hours. HVAC technicians, plumbers, doctors, government agencies and other organizations need to provide emergency service round-the-clock. That’s where our after-hours call answering services come in. We can take calls, dispatch messages and even dispatch your on-call team members to assist customers and community members when it’s an emergency.

The CommAlert Group offers professional, prompt and friendly call answering services to a wide range of industries. Let us manage your inbound calls and some other reception duties, so you can focus on growing your business.