Call Centre Solutions and Call Answering Services

The CommAlert Group offers a live answering service and comprehensive call centre solutions to any type of business, large or small. Our fully-trained, professional live operators can offer your callers effective and reliable customer service and can take any call and help answering questions and concerns. All calls are recorded as part of an ongoing quality assurance program and our call centre agents are consistently given feedback to ensure accuracy and professionalism in their response to your customers.

Our call centre services are available 24 hours a day, 7 days a week and are completely customizable to your specific communications needs. Whether you need an after-hours answering service, a technical support desk, appointment scheduling, call dispatch and messaging, a full-time virtual receptionist or all those things – we can help. In most cases, callers will never know they’ve reached a call centre and just assume they’re speaking with a live representative from your company.

That is our goal and we are committed to offering the best customer experience to you and your clients but will act as far more than a simple telephone answering service. The CommAlert Group’s service representatives will become an extension of your company’s family.

Contact us to learn more about our call centre services or click on the service pages below to learn more.

24/7 call centre services headset

24/7 Call Centre

We operate our professional call centre 24 hours a day, 7 days a week, every day of the year. If you need help with call overflow, call answering services during business hours or after-hours emergency call answering and dispatching, we can assist you.

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After hours answering service man working in office after hours

After Hours Service

If you need your phones answered after hours, our live operators can be on call as a representative of your company or there to take messages. When your potential customers call your business, they want to hear a voice at the end of the line, not an automated recording, and that is what we are here for.

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HVAC employee fixing air conditioning unit after a call dispatch message was sent to him

Call Dispatch & Messaging

Part of our live call answering service is call dispatching and messaging. When we receive a call from your customer, we dispatch the request to your technician. If we can’t connect the customer to the person they need, we take and send a message the next day.

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Customer on phone with credit card

Information Hotline

Organizations use 1-800 numbers, or consumer hotlines, to help with customer support, provide information, run contests or take complaints. If you want a hotline, but don’t have the human resources to handle it, leave it to us.

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Woman with baby calling help desk

Help Desk - Customer Support

Most technical support or help desk issues can be handled with basic instructions. Our experienced call centre agents will learn the ins and outs of your products and services, and provide your customers with a high level of service when they call your help desk line.

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