Missed calls can mean missed business opportunities. When customers call your business, they want to find the person or information they’re calling for. How and how quickly they get that information plays a huge difference in the customer’s experience.
If you can’t get to your calls, are your callers going through an automated phone system or directed to leave a voicemail? Instead of robotic phone prompt greetings, consider a human customer service representative. Here are some reasons why:
People want to talk to people
Automated phone systems can help businesses manage inbound calls, but they have their drawbacks. For example, a cold robotic greeting lacks the human touch. People usually want to get to a real person who can quickly help them with an issue or make a sale. In addition, a disorganized phone system can be frustrating. If your callers aren’t being led to the information they need in the most efficient way, they’ll feel frustrated, and that isn’t good for business.
Callers want information now.
Consumer expectations have changed over the years, and people want information and customer service immediately. They have high expectations for 24-hour service. Sometimes, they don’t want to navigate through a phone system menu or leave a voicemail and wait for a callback. If they can’t access the information they need in a timely matter, they could hang up and call a competitor instead.
Recordings can’t escalate issues.
An automated phone system or voicemail doesn’t know the difference between routine calls and emergencies. When someone calls our 24-hour emergency call centre, our agents are trained to provide information and assistance immediately. If it truly is an emergency, we can escalate the issue according to your emergency response plan.
Call answering services offer a better customer experience
A call answering service like CommAlert eliminates those issues and ensures every call is answered by a trained and experienced live agent. Your callers will get an immediate response, offering real-time assistance and forwarding urgent calls to the right person in your organization.
Our agents are also experts in customer service. They understand empathy, problem-solving and the importance of quick information. Most people would rather speak to a human being and explain their problem than listen to phone system menu prompts or leave a voicemail message.
CommAlert’s agents will have access to everything they need to help your clients, including pre-written scripts, answers to FAQs, information on products and services, and more. We can also forward calls and messages to on-call staff, schedule follow-ups and escalate calls if needed. Plus, our service is available 24 hours a day. Your customers will appreciate this level of customer service!
Work with CommAlert
If your business relies on quick response times, customer service, or emergency support, work with CommAlert’s 24/7 call centre. We ensure that every call is answered by a real person (customer service expert) who can take action immediately. Investing in call dispatch means fewer missed opportunities, better customer service, and a more efficient business operation.
Learn more about our call answering services!
