Let us manage your inbound calls

If your call volume has become unmanageable, call answering services are the solution. Whether you’re short-staffed due to COVID-19, or growing as a business, we can help make sure no call is missed. Providing information, taking messages, dispatching staff on call, and scheduling appointments can all be done from our 24-hour call centre. We’ll create a package that works best for you. Call answering could include:

  • Managing calls during peak call volume times, after-hours, on weekends, and holidays
  • Call overflow services: if your staff can’t get to the phone, the call comes to us after a certain number of rings
  • 24/7 coverage of all your inbound calls


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Employee in office on computer communicating with virtual assistant

Call answering takes pressure off staff and boosts customer service.

Call answering services allows your staff to focus on their core tasks, instead of spending most of their workday managing inbound calls. Streamlining your processes with call centre services will boost productivity in the workplace, and ensure every caller is getting the high-quality customer service and attention they deserve. Our call centre agents are highly-trained, experienced, and professional. We look forward to being part of the team!

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Call centre services can help your business through COVID-19.

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Appointment Scheduling

We can manage appointment scheduling, confirmation, and cancelation.

Call Answering

We can manage your inbound calls during peak call times or at any time. Our trained agents can answer questions, dispatch messages and staff, and schedule appointments.

Virtual Assistant

As an extension of your team, a virtual assistant can help with administrative duties remotely and affordably.   

After Hours Call Answering

If your business offers emergency services 24/7, we can be there to take the initial call. We can help the customer, take a message, or dispatch your tech on-call if necessary.

Information Hotline

If you want to provide customers or community members with accurate and timely information, we can set up and manage a 24-hour information line.

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Organizations across the country have trusted us for over 25 years.

CommAlert is a trusted service provider

CommAlert assists businesses and communities by delivering emergency response, safety and tracking, and call centre services.

The CommAlert Group helps businesses and communities with professional call answering, appointment scheduling, virtual assistant, and emergency communication services.

We have worked with organizations in the following sectors:

  • Healthcare including home care, hospice care, therapy clinics, and dental offices
  • HVAC, plumbing, electrical, and other trade services
  • Oilfield and mining
  • Construction
  • Local governments and organizations
  • Utilities
  • Non-profit and charities
  • Indigenous businesses and community groups
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