Lone Worker Safety FAQs

How do you keep lone workers safe?

Lone worker safety is dependent on a check-in procedure. If no one is there to make sure they are okay, then there is no one to send help when they need it. The best way to keep your lone workers safe is by offering them a lone worker monitoring program.

How does lone worker monitoring work?

A lone worker program’s objective is to make sure all your workers get home safely at the end of their shift. Having a system in place that allows them to connect with a live monitor is the best safety solution. The person monitoring them could be a supervisor, staff member, or a call centre like CommAlert.

What is the best lone worker safety solution?

There are a few ways workers can check-in. The most effective and easiest way is with a lone worker monitoring service with a reputable call centre. A third-party solution takes the responsibility from your staff so they can focus on their core competencies. It ensures your worker is continually monitored and never forgotten. If they fail to check-in then a formal call-out procedure takes place to ensure their safety.

What tech do you use for lone worker monitoring?

Often, check-ins occur throughout the worker’s shift using a Smartphone app connected to our system. They can also check-in via phone call, text, or email.

CommAlert prefers to speak with the worker on the phone for every shift’s first and last check-in. We find this human connection gives peace of mind knowing that a real person is looking out for them. For the in-between check-ins, it’s as simple as pressing a button on the phone after receiving a reminder alert.

How many times does the lone worker need to check-in?

The number and frequency of check-ins vary from worker to worker, depending on their job. More check-ins per shift are usually required for jobs with a higher risk of injury or in a remote location. If the worker feels vulnerable or is entering a hazardous situation on the job, they can check in more often.

Each province has its specific legislation on the requirements of a work-alone monitoring program. Referring to legislation, and after getting to know your company, we can create a lone worker safety system that works best for your specific workers and their job.

What happens if a lone worker doesn’t check-in?

If a worker doesn’t check in after being reminded on their app, our call centre agent monitoring that worker will receive an alert. We will try to connect with that person to make sure they’re okay. If they don’t respond, we initiate a call-out procedure until contact is made with the worker. You can decide what that call-out procedure and any emergency response might be when we sign up your workers for the solution.

Learn more about who exactly is a lone worker.

If you have any questions, please reach out to us.