It’s important for elevator repair and lift service companies to provide emergency services to their customers and passengers. If an elevator is down, people could be trapped inside. Property managers and owners need to get that lift running properly as soon as possible!
The CommAlert Group offers round-the-clock elevator repair call answering services. Our professional, experienced call centre agents are trained to handle your emergency repair calls and message dispatching. We can dispatch a technician to the emergency, schedule appointments, take messages and make sure your customers are taken care of promptly and effectively.
Wide range of call centre services
Our call centre services operate 24/7, 365 days a year. If there are passengers stuck or experiencing operation issues, we are ready to assist them immediately. Our system can automatically determine the location and address of the elevator through a database of user IDs provided by you, for each elevator location. Once we find the elevator, we can quickly dispatch the message to your on-call elevator technicians and get help on the way!
Call answering services that provide sales support.
Our call answering services can also help manage calls from manufacturers and elevator resellers. As trained sales and customer service professionals, our call centre agents can give support to both residential elevator and commercial elevator dealers. We can also assist with selling stair lifts and vehicle lifts for companies that service individuals. In addition to these services, we can monitor automated email and phone systems for service updates.
The CommAlert Group can assist with capturing leads and forwarding callers to the right sales staff on your team. We can gather inquiry information, send sales materials and drive callers to your website. Think of us as your virtual receptionist and sales support staff. Constantly working to provide your callers with answers to questions, scheduling maintenance and repairs and upselling product.
Providing information to customers and responses to you.
You can provide us with a script, answers to frequently asked questions and other resources to assist us with your elevator repair call answering service. We can also deliver responses back to you through a range of methods including email, text message, fax, calling in, reporting or entering data into your own system.
Instead of spending your valuable time managing and dispatching inbound calls, you can focus on growing your business. Your callers will be greeted and assisted with warmth, professionalism and efficiency. Trust CommAlert for all your call answering needs.