Emergency Communication Services that Help People

The CommAlert Group is an emergency communications company that specializes in the safety and healthcare sectors. We also offer business call answering services to virtually any size or type of business. CommAlert has assisted businesses and communities by delivering emergency response and call centre services for over 25 years.


Continually provide innovative ways for people and businesses to access critical information and resources.

The CommAlert Group exists to protect the lives and livelihoods of individuals and businesses, by making sure they’re receiving effective communication in emergency situations. To do so, we’ve employed experienced and highly trained technicians that can help design and implement customized emergency communication response procedures. We have a proven track record for successful emergency mitigation and recovery and are committed to the advancement and integration of new technologies. This helps us ensure that both your organization and all the individuals within it are protected.


To make a difference in people’s lives by creating meaningful connections.

CommAlert’s Story.

The CommAlert Group originally developed in 1993 in Edmonton, Alberta to provide support to the oil and gas industry with its first applications being two critical sour gas wells. Since then, the company has expanded to offer emergency communications, an emergency alert system, call answering services and lone worker monitoring solutions to a range of industries, focusing on the safety and health services sectors.

Recently CommAlert acquired two communications companies: Norplex and Tel-J, which have been absorbed under The CommAlert Group umbrella. Now with centres in Edmonton, Calgary and Saskatoon, CommAlert can expand its emergency communications and business call answering services to organizations and communities around the world.


Exceed Expectations – Go above & beyond. Make impressions that last.
Be Authentic – Be real. Don’t be phony. Make genuine connections.
Show Empathy – Listen with your heart. Take customer experience personally.
Build Trust – Say what you’ll do and do what you say.
Take Pride – In ourselves. In our work. In our communities.
Have Fun – Life is too important to be taken so seriously.

Meet the President

Tim Carwell is the owner and president of The CommAlert Group. He purchased the company in 2007 after working with CommAlert extensively as a Technology Management Consultant. Interested in all things tech, Carwell was intrigued by their advanced outbound mass notification system and knew he could expand on that service and help the business grow internationally – he did just that.

From the Beaver First Nation located just outside of Fort Vermillion, Tim Carwell grew up in a family of community builders and like the members of his family, is passionate about helping others. Providing disaster and emergency communication services allows him to do that, and everyone who works for The CommAlert Group has the same priority: caring and helping others.

Want to learn more about why we do what we do? Connect with us!