The CommAlert Group has extensive experience providing call centre solutions and emergency communications services to the medical industry. If your company is a Durable Medical Equipment (DME) provider, we can help you. Patients depend on the speedy delivery of your products and repair services. In some cases, it’s a life or death situation. We understand this and are committed to providing quick, efficient and seamless communication between the patient and you, the provider of DME. We will never miss a call.

24/7 call answering services

The CommAlert Group’s call centre services are available 24/7, 365 days a year. Our warm and professional call centre agents will put your customers at ease, managing their calls effectively and quickly. Helping people is our passion, and we’ve worked hard at building relationships with hospitals, medical clinics, hospice, and home care providers. We understand the unique challenges that a patient might require, and want to help them as best we can.

If a patient has an equipment issue, we can assist them at any time of day. We can take messages for equipment repair, take new equipment orders, take messages for oxygen refills and promptly forward these messages to the appropriate technician on your team. You can provide us with a script to help us serve your callers most effectively, as well as answers to frequently asked questions and other resources. 

Your virtual sales team

In addition to helping with customer concerns, our call centre solutions can help you make sales too! We will learn the ins and outs of your DME products. You’ll have us as a virtual receptionist to take and manage incoming leads and sales. Our call centre agents will enter new or repeat orders using your database, website or other operating systems. We can also capture sales inquiries and forward them to your own sales staff. 

The CommAlert Group will provide prompt, friendly and professional service to your customers and referral sources. This will free up your office staff and technicians so they can focus on doing the most important part of their job, helping people with their DME. If you’re looking for a reliable call answering service, consider The CommAlert Group. 

Call for a free quote.