Amtelco supports the IndTech program by supplying software licensing to Indigenous graduates
Norquest College and The CommAlert Group have partnered to develop a new, fully funded employability program for Indigenous students (ages 15 to 30) interested in a career in technology.
During the pilot of the IndTech program, 60 Indigenous learners will develop technical skills in data processing, software literacy, data management, and teamwork. The program includes a two-month government-funded, paid practicum, and students will receive placements with participating call centres.
The project received quick support from Amtelco, the industry-leading call centre software and equipment provider. Amtelco will provide software licenses to the graduates as they enter the workforce.
“Amtelco is excited to support this program and provide opportunities for Indigenous youth. The IndTech program will greatly help fill the labour shortage call centres are facing. The training and skills the students will receive on Amtelco’s software will be valuable to the call centre industry as they enter the workforce,” said Tom Curtin, Amtelco CEO.
Reports show that the lack of general diversity in the technical industry limits its growth. As part of that, there is a vast under-representation of Indigenous peoples in the industry. However, Indigenous peoples are well-positioned to be significant drivers of economic growth in Canada in the years to come.
Programs like IndTech, and participating businesses, can help remove barriers to employment for Indigenous peoples and help fill worker shortages.
“We are grateful for the fast and generous support from our colleagues in the call centre industry. The program will benefit everyone involved, including the students, the college, and supporting businesses. It’s inspiring to see everyone rally together to make it happen,” said Tim Carwell, President of The CommAlert Group.
Learn more about the development and vision of the Indtech technical training program.
Amtelco has a strong history in the telemessaging industry and was founded in 1976 to provide communication solutions to the answering service and medical messaging industry. The 1Call Division was created in 1997 to help streamline communications for the healthcare call center marketplace. In 2012, Telescan merged with Amtelco.
Together Amtelco, Telescan, and 1Call focus on supplying call center solutions that meet or exceed customer expectations, backed by top-notch service and support. Learn more at https://www.amtelco.com/.