The benefits of offering 24-hour customer support


A missed call can be a missed sales opportunity and sometimes negatively impact customer service. 24/7 customer support from CommAlert enables you to improve customer experience and deepen brand loyalty. 

Customer satisfaction 

Keeping your customers happy is obviously very important. It’s in your business’s best interests to go above and beyond when it comes to customer service. Excellent customer service is crucial for customer retention, future sales, and your reputation as a business.

24/7 customer support is one way to ensure your customers are satisfied. When your customer encounters a problem or has a question, a friendly representative is there to help. Generally, customers call after regular business hours if something has gone wrong. They’re likely irritated or concerned, and the sooner you can solve their worries, the better. That’s where our after-hours call answering service can help!

Providing helpful, friendly, and empathetic 24/7 customer support shows your customers that you care about them and appreciate their business.

Brand loyalty

The better your customer service, the more loyal your customers will be. Every positive interaction that your customers have with your company and its representatives deepens their relationship with your brand. It also makes them less likely to leave you for a competitor. What better way to earn the commitment of your customers than to provide friendly and helpful 24/7 support?

24/7 customer support allows you to be there for your customers when they need you most. With the help of a professional call centre company like CommAlert, you’ll secure their loyalty.

Stronger reputation 

If your company’s reputation takes a hit, so will sales.

Word-of-mouth, online reviews and personal recommendations contribute a lot to your reputation. And in today’s online world, reviews can make or break your company. So it’s more important than ever to ensure your business retains a sterling reputation.

High customer satisfaction earned through quick response times and helpful 24/7 support means good things for your reputation. Your customers will become advocates and share their positive experiences, earning you more referrals and sales.

Increased sales

Professional 24/7 customer support is good for the bottom line. The reason is twofold.

First, happier customers are more likely to keep buying what you have to sell. Customers that feel valued and are the recipients of outstanding customer service will be customers for life. As mentioned, they’ll be more likely to give referrals and bring you new customers. 

Second, every customer interaction is another opportunity for a sale. Whenever you have one of your customers on the line, you have an active audience to share new products, services, promotions, etc. So, again, this is an excellent opportunity to improve your offerings, please your customers, and increase sales.

Learn more about CommAlert’s 24/7 call centre services