There are many reasons why every business should have a dedicated customer support line. However, one of the most important reasons may be customer retention. Your customers are what drive your business, so you want to ensure they’re always getting the service they need.
When you work with a professional call centre like The CommAlert Group, you will have a streamlined call answering service that improves customer retention. Here’s how it can help:
Real people helping real people
Perhaps nothing is more frustrating than needing to speak with a business only to be met by an automated voice message. When you have a problem or a question that needs answering, you want to talk to a real person. They don’t want to navigate a complicated system of phone prompts or wait on hold.
Customers who are greeted by real people on the other end of the line are more likely to use your service or buy your product again. They’re also more likely to recommend your business to others. On the other hand, frustrated customers who can’t get through to an actual person are more likely to take their business elsewhere.
Call answering services are affordable
Many businesses use an automated answering service because they do not have the staff to accommodate live calls. We understand that hiring more people to fulfill this in-house service can also be expensive. However, when you outsource your call answering, you get the best of both worlds. Affordable service and live agents helping your customers.
Cut back on missed calls
A missed call at your business can be a missed opportunity. Customers, new and old, can get frustrated when they call and no one answers. To improve your customer retention, you want to cut down on missed calls as much as possible. Not only is it bad customer service, but you could be missing out on sales.
You can do this when you outsource your customer support line to a dedicated call service like CommAlert. We will always be there to connect with your customers, 24 hours a day. Our trained agents will know exactly how to help or direct any calls that come in. In addition, they can help make sales, manage your appointments, relay messages, and dispatch your employees.
Increase business hours
Customers appreciate a business they can interact with when they have time. However, this doesn’t always line up with regular business hours. If you have a small staff, offer limited hours, or need after-hours service, you can be there for your customer when they need you.
Our call answering agents can work round the clock to ensure there is always someone to support your customers. Our call centre operates 24 hours a day, 365 days a year. Access to high-quality, friendly and professional customer support at any time improves the customer’s experience and boosts loyalty.
Call us today to discuss how we can help you improve customer retention at your business!