The CommAlert Group is expanding and looks forward to opening its newest division in Kamloops, British Columbia. CommAlert has partnered with Brad Yamaoka, a local member of the Kamloops community, to lead the new company.
Kamloops Call Centre is officially open for business and has unique offerings for local businesses. In addition to call answering and work-alone solutions, the company offers services that can improve customer service in the digital realm.
“Communications still happens on the phone, but a lot of it is happening online, and we wanted to create services that address the digital communications needs of Kamloops business owners,” said Brad Yamaoka, Managing Partner of Kamloops Call Centre.
Unlike other call centres, Kamloops Call Centre offers social media content and management services. These services include social media content creation and curation, scheduled posting, 24-hour social media monitoring, and community engagement.
“We have trained operators that can monitor your social media channels, respond to customers, and engage with your online community around the clock. We know that this, combined with regularly posted content, can help small and medium businesses improve their customer service and strengthen their brand online,” said Yamaoka.
The call centre still offers traditional call centre services, including 24-hour call answering, emergency call answering, and comprehensive work-alone monitoring services.
The company offers the lowest call-answering and lone worker monitoring prices in Kamloops. In addition, call answering is free when these services are purchased in a bundle with social media services.
To learn more, visit www.kamloopscallcentre.com.