The importance of quick response on social media

Living in a world where social media is readily available and used by most everyone, means a world that is always connected. The age where work hours were a 9-5 schedule is no more. Social media has made business communication a 24-hour commitment.

CommAlert Group is a 24-hour call centre that has agents who help monitor social media and online reviews at all times. No matter the hour, if a customer has a problem, CommAlert can address it on your social media channels.

Here are some more reasons why that quick response on social media is so important:

It helps, improves and shows customer care

When a customer is sharing a concern online, it must be dealt with swiftly. More and more, social media is becoming a platform for customer concerns, reviews, and complaints. Quickly responding to a customer issue shows them that you are watching and listening. More importantly, a quick response shows that you care. It also resolves things before they escalate on a public platform.

Monitoring all your social media accounts can be a time-consuming task. If you don’t have the right resources and people available, you risk missing comments or concerns from customers. That’s where The CommAlert Group can help.

We’ll monitor all your media channels to guarantee that each customer gets a prompt response to any questions, comments or problems. It’s our goal to take those concerns offline, so they can be dealt with quickly and professionally. Additionally, our team will help promote your brand while engaging with your customers to further build on your company’s reputation and goals.

Customers will influence other customers

Both good reviews and bad ones are out in the open for anyone to see when a post goes up on a social media channel. Old customers or potential new ones can view retweets or Facebook comments. If a bad comment or problem is left unattended, that’s going to be noticed by other customers.

If you are quick to respond and address problems though, it shows potential customers that you value their opinions. Happy customers are more likely to recommend your company and boost your online presence by engaging with your social media activity. Beyond just a number of “followers” and “likes”, this will help build your brand and the satisfaction of your customers.

Encouraging positive social media experiences promotes positive customer relations. They’ll know that no matter what hour or what problem they have, they’ll promptly get help.

Social media is already changing communication

Social media has already changed the way that communication and customer engagement work. Both your customers and your company can engage with clients in real-time, without needing to meet face-to-face. Instead of having to send out fliers or emails with information, a quick tweet or promotional YouTube video will instantly reach a score of potential or current customers. Plus, all it takes is the press of a button for that information to be re-shared to a vast online network.

Enlisting social media marketing services is cost-effective, and it allows your company to engage with customers on a much more personal level. Your company becomes more than just a name; it becomes a brand that people want to invest in.

For more information about how The CommAlert Group can help with your social media marketing, contact us now!