We all know our businesses should be active on social media, but we understand many small business owners struggle to make it happen. You need time and resources to create a social media plan and content and monitor the sites. Outsourcing your business’s social media needs is a cost-effective way to stay on top of your social media game.
CommAlert offers social media services to complement our 24-hour customer service plans. Here’s how we can help:
Regularly scheduled content
Customers want to see that your social media channels are active and thriving. However, with a sporadic posting schedule or lulls in shared content, your social media presence can harm your brand image. In addition, coming up with consistent content and ensuring you’re sharing up-to-date information can get tricky when your team juggles many things.
CommAlert can ensure your social media channels remain active with professional content curation, creation, and scheduling. We’ll ensure your posts are scheduled in advance and published at optimal times for maximum reach.
24-hour social media monitoring
In 2023, customers expect almost instant response times — and this no longer means just answering the phone during regular business hours. It is essential that you respond to customers who send direct messages and comments through your various social media channels promptly. As a small business owner, you can’t be everywhere at once, and you’re certainly not glued to your social channels around the clock. That’s why outsourcing your social media monitoring will elevate customer service and ultimately help drive sales.
Our highly-trained agents will ensure your direct messages are answered quickly and can monitor for notifications 24 hours a day. We also respond to comments on your posts and where others are commenting about your business. In addition, our team will respond with specific business info and direct all inquiries to the right place.
Custom content curation
When you outsource your social media plan to The CommAlert Group, we will take the time to learn about your business, brand and goals. From there, we will create custom content for users to engage with. Your content can offer varied information on products, industry news, services, expert advice, local news, events, and more!
If you want to outsource your social media marketing, call The CommAlert Group today.