Call centre services can fill the gaps of post-pandemic staff shortages

Staff shortages are commonplace these days, as business owners once again adjust to the new way of doing things. If you find yourself having trouble filling the gaps now that you can be fully operational again, a call centre can help. 

Here’s how: 

Call answering services

If you’re having a hard time answering calls, you could be losing out on business. Improve your customer service, and make sure every caller reaches a professional, live human. Trained call centre agents will have access to your business information, answers to frequently asked questions, specific scripting, and more. We can provide what is required to ensure your customers are getting the information and service they need. 

Plus, call answering is available around the clock. So if you need help over lunch, after-hours, on holidays, or when you’re on vacation, we’ve got you covered. Your business won’t ever miss a call. We make sure every potential or returning customer gets the attention they need, resulting in customer loyalty and retention. 

Appointment scheduling

Things are busy, and staff are limited. Even a simple administrative task like scheduling and managing appointments can start to take over your day when you have so many other things that need to get done. 

Contract a third party to manage your appointments. We can take the call, email, or contact form response and completely manage your business, clinic, or organization’s schedule. Appointment scheduling, confirmations, and cancellations can be processed through your system, or ours, whichever is more convenient. 

Virtual assistant

Virtual assistant services provide a bundle of services, depending on what you need. If you need reception coverage – we got it. Do you need data entry or other administrative tasks – no problem. We can manage your inbound calls, emails, and other communications. Schedule appointments, dispatch messages, technicians, provide technical support to your customers and even interact with your website. 

It’s more affordable than you think

The critical component to consider with call centre services is cost vs. value. Call centre services are cost-effective. You can fill the gaps and streamline your processes at a fraction of the cost of hiring a full-time or even part-time employee. If hiring an employee isn’t financially possible, or if you can’t find the right person, our call centre services can make sure the job still gets done. 

Providing exceptional customer service is vital to business recovery, growth, and success. The value of the business gained by being there for your customers, and freeing up time to focus on critical aspects of your business, far exceeds the cost of call centre services. 

Contact us to learn how we can help!