The CommAlert Group is honoured to receive two awards at the 2024 Cam-X Conference. For the second year in a row, our team took home the CAM-X Award of Excellence and the CAM-X Award of Excellence Plus. The conference occurred on October 20-23, 2024, in Tuscon, Arizona.
This achievement is a testament to the hard work and dedication of each and every one of our team members. It’s truly a group effort, and I couldn’t be prouder of our team. Your commitment to excellence has made a significant impact, and these awards reflect the exceptional service we provide,” said Holly Cline, Assistant Operations Manager and Programming Specialist for The CommAlert Group.
About the Award of Excellence
The CAM-X Award of Excellence Program helps call centres monitor calls and ensure quality assurance through professional, high-quality customer service. For six months, outsourced third-party “mystery callers” call the participating call centres to run test calls. Then, the independent judges review the recordings, assess the call and provide a score.
The program determines the award winner by using the average score from all calls. Call centres that score an average of 80% or higher receive the Award of Excellence.
The CAM-X Award of Excellence Plus focuses more on customer experience. A builds their client’s perception of the product or service based on their direct experience with the customer service representative on the other end of the line. This award assesses and scores the calls from the customer’s perspective. Then, they are averaged to determine the winners of this award.
CommAlert’s commitment to providing exceptional customer service
CommAlert focuses on comprehensive training, team building, and education for our agents. We encourage empathy, problem-solving, and professionalism on every call. We know that a genuine desire to help the person on the other end of the line will result in a positive experience for the caller. That positive experience directly impacts our clients, increasing brand reputation, customer loyalty, and potential sales.
“We are so proud and humbled to be recognized for the hard work our team puts into providing excellent service to our clients and their customers. It is a full team effort, and safety and quality assurance is what we strive for. We will continue to succeed and grow with each person and client we interact with,” said Melanie Island, Client Service Representitive Team Lead from The CommAlert Group.
About CAM-X
CAM-X is a not-for-profit member-driven association comprising individuals, businesses, and organizations in the call management and call centre industry. The association aims to help business owners and managers exchange ideas, experiences, and solutions while promoting the industry’s general welfare and ethical standards. Working together, owners and managers help increase business markets, profits, and opportunities.
Learn more at https://www.camx.ca/.
