If your business struggles to answer every call, you might consider a call answering service or an auto-attendant. A live answering service, like that provided by CommAlert, ensures every call receives service from a human being. An auto-attendant moves callers through an automated phone system, using voice recordings as prompts to help them find the person or information they’ll look for.
Which is best?
Benefits of a live call centre agents
People usually want to speak to a human being when they call a business. Real people can provide empathetic, fast service and answer questions quickly. Depending on the information required, navigating an automated phone system can be time-consuming and frustrating. A live agent can answer questions directly, understand the nuance of the situation, and ensure your business never misses a call.
CommAlert’s call answering agents are experienced customer service professionals. They are highly trained and will understand the ins and outs of your business so they can better assist your customers. Moreover, we ensure that every call receives consistently high-quality customer service. Live agents can connect with callers, solve problems and build customer loyalty. Unfortunately, an automated phone system menu can’t provide this.
Why choose an automated phone system?
Many businesses choose an auto-attendant because it’s inexpensive and often included by their phone system service provider. If your business is simple and your “menu tree” uncomplicated, it can work for you. It might work for your budget. However, when not set up properly, it can wreak havoc on your customers’ experience.
Why choose live agent call answering?
You can probably think of several times when you’ve hung up halfway through an automated phone system menu. Or when you’ve felt frustration building when the voice command couldn’t pick up your prompt or your question couldn’t be answered under any of the menu options. Small frustrations can build up to a negative customer experience. These issues will never happen with a live customer service agent.
Call answering services are also cost-effective and more affordable than you might think. Plus, our service will ensure every caller has a better experience, increasing customer loyalty and your brand reputation.
Live agents can also help capture leads and close sales. Even the most organized auto-attendant cannot engage with callers and convert those calls to sales. In addition, we can dispatch messages to your staff, schedule appointments, and handle other administrative tasks. Instead of a phone system, you’re getting an out-of-house virtual receptionist.
Learn more about our call answering services.
