Emergency Communications & Call Centre Services

CommAlert call centre employees at desks

CommAlert is a social enterprise.

The CommAlert Group is an Indigenous company and social enterprise that provides state-of-the-art emergency communication services, including lone worker management and software, emergency alerts, crisis communications and a 24-hour emergency call centre. We also offer business call answering and software solutions for First Nations organizations. We’re committed to Corporate Social Responsibility and provide opportunities for acts of economic and cultural reconciliation that strengthen Indigenous-led enterprises and communities.

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Services that fit the needs of your organization and community

For more than 25 years, CommAlert has committed to providing services that protect people, property, businesses, and communities. Our emergency communication and business services include 24-hour call answering, emergency alerts through a mass notification system, lone worker management and software and on-site crisis communications. We also offer software solutions for First Nations organizations and business call answering.

Plus, everything we do contributes to social impact. As a social enterprise, CommAlert’s Corporate Social Responsibility (CSR) division provides funding and support to Indigenous projects, businesses, entrepreneurs and communities. Learn more about CommAlert CSR.

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Our Core Services

Emergency Communications
CommAlert is an emergency communications and response specialist that offers services 24 hours a day, 365 days a year. We are passionate and committed to keeping people safe and informed. Our emergency communication services include:
- Emergency call answering
- Lone worker management (Work Alone)
- State-of-the-art emergency alert systems
- On-site or remote crisis communications call centre
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Call Answering Services
Our 24-hour call centre offers professional call answering services for businesses of any type or size. We’ll manage your inbound calls, ensure no calls or sales are missed, and that all calls are responded to promptly. Our highly-trained agents will provide friendly, professional and empathetic service to your customers. Our business call centre services include:
- Business call answering
- After-hours service
- Help Desk and customer support
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Social Impact

CommAlert CSR believes in taking an active and positive social role in our community and throughout Turtle Island. We invest portions of our profits in ventures and projects that improve the world, knowing that those investments will continue the social enterprise. We want to scale mutual aid efforts, give back to the community, and provide meaningful opportunities for people to participate.

We see the magic in the world and in people. CommAlert CSR is committed to lifting those people up, telling their stories and sharing the magic.
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Why Choose CommAlert?

Industry Experts

CommAlert is an industry-leading emergency communications provider. Our knowledge, expertise, state-of-the-art technology and proven processes allow us to offer the best services for your organization. We care about people and are committed to keeping them safe.

Social Impact

When you work with CommAlert, you create a positive social impact for Indigenous people and communities. A portion of our revenue funds our CSR initiatives, including Indigenous-led enterprises and projects that amplify language, culture and equality.

Reconciliation

Working with an Indigenous company is a clear act of economic reconciliation. It also allows us to expand our reach to support other Indigenous-led enterprises through CommAlert CSR, which is a direct response to several of The Truth and Reconciliation Commission’s Calls to Action.

Providing call centre solutions to any location in the world

Our primary communication and data centres are located in Edmonton and we have cold sites in Calgary and Saskatoon that can be activated at a moments notice. Our backup service is located in Kingston, Ontario. This gives us the ability to provide call centre solutions and complete emergency communications services to any location in the world. We currently serve clients throughout Canada, the U.S. and overseas. We look forward to serving you too and to becoming a part of your communications and emergency response team.