Emergency Answering & Deploying the Emergency Response Plan.

Our Emergency Communications Centre understands that incoming urgent calls can happen anytime, day and night. That’s why we have highly-trained, live 24/7 emergency operators ready to take the call, 24 hours a day, 365 days a week. When the call comes in, you can be sure that we will dispatch with speed and precision, alerting your personnel according to your predetermined emergency plan.

What happens when we get an emergency call?

Depending on what is required or predetermined by your emergency response plan, we can dispatch our crisis communications team to provide the community with communication in emergency situations. We do this after the immediate danger has passed and the authorities have lifted any state of emergency. This gives community members access to the resources they need before, during and after a disaster, when they need them, reducing stress and speculation, and taking the job of emergency communications off your plate so you can focus on the emergency at hand.

Our live operators will use an state-of-the-art emergency notification system to dispatch urgent messages to your employees, assets and community members. We can customize emergency alert messages for each group within your contact database, sending them out via a mass notification system. We can also alert government agencies and work with emergency responders if required to ensure everyone involved or in the region is well-informed, enhancing their safety.

Our operators will make sure you are up-to-date with any information pertaining to the situation including urgent calls, while monitoring your assets, employees and the surrounding community that might be affected by the emergency.