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Services

Our state-of-the-art communications centre gives your business access to live emergency operators who are ready to dispatch urgent messages to your assets, your employees, and the communities where you work.Our staff are highly trained in emergency situation response and are equipped with the latest and best tools to help ensure your employees are safe when working alone.

Employee Work-Alone Monitoring

As an employer, it’s your responsibility to minimize risks when your employees are working alone. If your employees handle cash, travel from a base office to meet clients, have no routine interaction with customers or the public, or work at a site that’s isolated from public view, they could be at risk in an emergency.

Our staff are highly trained in emergency situation response and are equipped with the latest and best tools to help ensure your employees are safe when working alone. We can work with you to develop a Standard Operating Procedure (SOP), including how often employees should call us and what should happen if they don’t make their scheduled check-in.

Employees check in throughout their shift as needed. If they don’t make check-in and our VOS team can’t reach them, we take the next step in your SOP until we’re able to notify the right supervisors or support. We don’t stop calling until your employee has been found, and we’ll contact first response teams as needed.

We have multiple technologies in our toolbox to enable our work. Using either our own satellite and cellular systems or your existing communications network, we can monitor an employee and periodically send reminders telling them to call in and confirm that they’re safe. Tools like inferred and mercury switches can indicate whether the employee is upright or on the ground. We can use any tools you need to keep your employees safe on the job.

Emergency Alerts + Notifications

We’re here to support your facility and answer your emergency calls. Our Virtual Operations Support (VOS) team is ready to spring into action in an emergency, no matter what time it is. Our state-of-the-art communications centre gives you instant access to live emergency operators who are ready to dispatch urgent messages to your assets, employees, and communities where you work.

Our systems allow the operator to communicate with residents in your predetermined Emergency Planning Zone (EPZ) and send them emergency messages, updates, and bulletins for special situations like building closures or oil and gas plant turnarounds.

Our team isn’t just there for life-and-death situations. Is your company doing work in a certain neighbourhood? We’ll let residents know that you’ll be there. Are you sending a service technician out to a particular household? We’ll tell the homeowner to expect him so there aren’t any surprises. If you need to send out notifications for any reason, we’re here to help.

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