Emergency Operations Centre

General Information

Since 1993, CommAlert has strived to be the industry leader in emergency alerts and public service notifications. Our systems act as an interactive emergency response system that contacts involved parties with any public service announcements & critical messages 24 hours a day, seven days a week, 365 days a year. Our Emergency Communications Center provides outstanding call volume potential, capable of reaching thousands of people within minutes. This service is now being used as the primary emergency response communications tool for multiple facilities, pipelines, oil & gas projects, critical sour wells and government agencies.

How our systems work

Once a facility has established the need to contact the residents of its Emergency Response Zone, it is simply a matter of one easy phone call to the CommAlert ECC. Customized messages are then relayed to all zone residents, emergency services, company personnel and government agencies - alerting them to the action being taken, and what action is expected from them. The flexibility of the system allows the operator to fan out with messages, making sure that everyone in the area is aware of the situation, even if they’re not directly affected. We can even customize different messages that can easily be sent to different groups simultaneously or even pre-record them so they are ready to go at a moment’s notice.

Within minutes of the calls being sent a real time report is then created detailing successful and unsuccessful contact attempts. This report breaks down the different reasons why an attempt was unsuccessful: not home, wrong code, non-confirmation of message, or the message having been left on an answering machine. Once finished, the report is sent via fax, email, and/or text message to the related facility to enable them to deal with any residents not contacted. The report gives the exact time of the message as well as time of response, also stating if the call was abandoned. In addition, the system has an audit package that will record all calls in case of a dispute.

Benefits and Services

In an emergency situation, the speed of this system allows the operator ample time to get the infrastructure (roadblock teams, evacuation centre representative, rovers, emergency services, etc.) mobilized, while also contacting all residents affected by the situation.
Allows the operator to concentrate on proactively correcting the problem, rather than reacting to the consequences.
Allows the operator to determine the ongoing validity of resident numbers through periodic test messages
Is monitored 24/7, year-round by qualified and experienced technicians
Can notify your crisis management team of an emergency, and detail the actions expected of them with promptness and clarity
Is extremely versatile and can be customized to meet the specific requirements of your company
Has earned professional praise and has been very well-received by emergency planning zone residents of those facilities currently using the system
Provides a detailed and customizable reports of results for each call made within minutes